Customer Service Administrator, Office Angels

Customer Service Administrator

Office Angels

Location:

United Kingdom, Basingstoke

Category:

Customer Service

Contract Type:

Not provided

Salary:

25000.00 - 27000.00 GBP / Year

Save Job

Apply Position

Job Description:

We are currently seeking a Customer Service Administrator to join our dedicated team in Basingstoke. As a key member of our organisation, you will play a vital role in ensuring customer satisfaction and supporting our maintenance services.

Job Responsibility:

Respond promptly to customer inquiries via phone, email, and chat, providing accurate and helpful information
Manage and update customer records in our database, ensuring all information is current and accurate
Assist in scheduling maintenance appointments and coordinating with field technicians
Collaborate with various departments to resolve customer issues and provide seamless service
Handle customer complaints with professionalism and empathy, working towards satisfactory resolutions
Maintain a thorough understanding of our services and products to effectively assist customers
Generate reports on customer feedback and service performance, identifying areas for improvement

Requirements:

Proven experience in a customer service or administrative role, preferably within the maintenance industry
Excellent communication skills, both verbal and written, with a strong customer-centric approach
Strong organisational skills and the ability to multitask in a busy environment
Proficiency in Microsoft Office Suite and experience with CRM systems
A proactive attitude and a team player mentality
Ability to work independently and take initiative when needed

What we offer:

Competitive salary and benefits package
Opportunity for career growth within a reputable company
A supportive and inclusive work environment
Comprehensive training and development programmes to enhance your skills
The chance to make a real difference in the customer experience

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.