Customer Service Advisor, Randstad

Customer Service Advisor

Randstad

Location:

United Kingdom, Tadworth

Category:

Customer Service

Contract Type:

Employment contract

Salary:

25700.00 GBP / Year

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Job Description:

Our client is a world leading investment management and financial services organisation, based in Kingswood. They are currently recruiting for Inbound Customer Service Advisors, based in the office 2 days per week. You will receive comprehensive training, opportunities to grow and progress as well as free onsite parking. Client Services is the most important area of our business for delivering outstanding customer experiences every day. In our busy phone-based teams, you will be offering first-line support to direct customers and will be responsible for delivering the best customer experience possible.

Job Responsibility:

First line support for customers and Independent Financial Advisors (IFA's) understanding their needs to provide the right solutions to them
Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business
Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve
Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure
Acknowledge and manage customer complaints, striving to achieve early resolution where possible
Quickly and efficiently escalate risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person/team

Requirements:

Experience within a customer service role
Strong communication skills, comfortable liaising with customers over the phone and via email or letter
Ability to provide details for credit checks and other pre-employment background checks prior to appointment

What we offer:

10% bonus
non-contributory 10% pension
private medical insurance
performance-related bonus
23 days holiday plus 5 additional family care days
opportunities for pay increases based on progression within the company
free onsite parking

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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