Customer Service Advisor, Office Angels

Customer Service Advisor

Office Angels

Location:

United Kingdom, Yeovil, Somerset

Category:

Customer Service

Contract Type:

Not provided

Salary:

25500.00 GBP / Year

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Job Description:

You will join a small and friendly team of 5 responsible for providing high standards of service and support to prospective, new, and existing customers over the telephone and by email.

Job Responsibility:

Provide high standards of service and support to prospective, new, and existing customers over the telephone
Act as a key interface between the company and their customers, handling queries, orders, and complaints
Offer technical support and product sizing details
Notify customers and Key Account Managers about deliveries
Place and progress product orders
Perform general administrative duties, including price updates and posting sales leads

Requirements:

Previous experience in a customer service environment is essential
Ability to work effectively under pressure and meet tight deadlines
Proficiency in computerised and manual systems
Excellent communication skills at all levels
Strong team player with the ability to work independently
Excellent interpersonal skills

What we offer:

Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge
Festive Break: Save 3-4 days for a well-deserved Christmas shutdown, ensuring you can fully enjoy the festive season with your loved ones
Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind
Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute
Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%
Career Development: Seize the opportunity to develop your skills and grow within the company

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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