Customer Service Analyst, Randstad

Customer Service Analyst

Randstad

Location:

Poland, Wrocław

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

If you feel comfortable speaking English in a customer-facing role, have proven experience in the corporate environment, and would like to join a global brand in Wrocław - APPLY!

Job Responsibility:

Customer Service support in the customer service export process
Responding to customers via defined channels
Liaise with the business on customer relationship management via Salesforce functionalities
Registration and consideration of customer complaints
Responsible for monitoring work queues for new requests
Responsible for completing assigned tasks within SLA targets
Identify opportunities to improve data quality & reduce cycle time
May include training and deployment support pre and/or post go-live
Responsible for escalation of issues if needed
Positively contributes to and supports team efforts and objectives

Requirements:

Proven experience (around 1-2 years onwards) in a corporate environment in Customer Service/Logistics/Finance or similar
Proficiency in English on a B2 level onward (speaking and writing)
Proven experience with SAP/Salesforce/any ERP system
Bachelor's degree or higher from an accredited university
Availability to join a company from Jun 2025

What we offer:

Private medical care (individual and family packages)
Group insurance (in PZU)
Sports card - MultiSport (for you and your loved ones)
Online cafeteria - benefit platform (discounts e.g. for cinema tickets)

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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