Customer service consultant, Randstad

Customer service consultant

Randstad

Location:

Australia, Adelaide

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Randstad is currently seeking a Premiums Officer/Customer Advisor to join a valued client in Adelaide CBD. The role is offering full time hours (monday - friday) in a service centre environment. If you are career driven, have a passion for the insurance industry and have a willingness to learn new skills this company is for you!

Job Responsibility:

Handle inbound & outbound calls in accordance with service standards
Respond to all correspondence received by email or post in accordance with service standards
Ensure employer details are accurately maintained at every interaction
Actively look for opportunities to improve the customer experience and service delivery and participate in process improvement initiatives
Gather and analyse information from employers and their representatives in order to make evidence-based decisions and to ensure accurate premium invoices are issued
Execute registration processes promptly ensuring adherence to established service standards
Apply, policies procedures, and work-practices, relevant to your work
Educate, promote, and assist employers and their representatives to utilise the clients online services, including online user access

Requirements:

Previous experience in a contact centre environment or office based customer service
Demonstrated experience in customer service with a passion for servicing clients
Excellent communication skills, verbal and written
Strong administration experience
Strong PC skills and ability to work on computer-based applications
High level of attention to detail and accuracy
Can do attitude, Proactive and Self-managed
Team player attitude and have excellent work ethic
Available to commence 7th April 2025
Full time role - Mon to Fri
Office Based - Adelaide CBD
Australian Citizens / Permanent residents only

Nice to have:

Proven call centre and admin experience essential

What we offer:

Excellent and supportive team culture

Additional Information:

Job Posted:

March 28, 2025

Expiration:

April 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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