Customer Service Coordinator, Baxter

Customer Service Coordinator

Baxter

Location:

Australia, Old Toongabbie

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The role of Customer Service Coordinator at Baxter involves managing the Customer Service Team at the Old Toongabbie site with a strong focus on compliance and excellent service delivery. It offers a chance to contribute to a meaningful mission of saving and sustaining lives by supporting customers and collaborating with internal teams in a dynamic healthcare environment.

Job Responsibility:

Co-ordinating and leading the Customer service team with day-to-day duties
Attend Compounding and Sales meetings (when required) to provide feedback and solutions to meet the needs of the customer
Manage and ensure customer information is up to date and accurate
Maintaining customer preference list ensuring all internal departments are aware of change ie. stock, production, training
Collaborate with Compounding Manager to set KPI targets for CS team
Customer support and coverage during operating hours of the pharmacy
Liaise with internal departments to ensure the highest quality service is delivered to customers
Support training and Development of Customer Service specialists
Embrace digital platforms and initiatives to improve the Baxter Customer Experience
Drive culture of Continuous Improvement within the Customer Service Team
Point of escalation for any customer related issues in collaboration with Compounding Manager
Working with and providing support to Team Leaders & Production specialists to ensure customer orders are fulfilled by required times
Manage Public Holiday letters to ensure communication is sent to customers in a timely manner
Ensure customer complaints are raised in a timely manner and work with Management to drive solutions and improve service
Motivate team to perform at their best
Other duties as required.

Requirements:

Supervisory experience preferred
Can lead, support and guide team members
Sound verbal and written communication with high attention to detail
Experience working in a similar role within a fast-paced environment, preferably the Healthcare/Medical industry
Ability to demonstrate compassion and empathy
Exposure to the healthcare/hospital environment would be valuable
Ability to manage your time, work under pressure and meet deadlines
Take initiative and be adaptable to change
Flexibility with hours is required along with the chance of overtime.

Nice to have:

Supervisory experience preferred
Exposure to the healthcare/hospital environment would be valuable.

What we offer:

Being recognized as an Employer of Choice for Gender Equality
Support structures for working families
Actions addressing pay inequalities
Strategic recruitment and promotion practices
Being a winner of the Women in MedTech Champion Company Award
A culture of collaboration, reliability, and openness.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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