Customer Service Coordinator, Allianz

Customer Service Coordinator

Allianz

Location:

Thailand, Bangkok

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Allianz Partners Thailand is seeking a Customer Service Coordinator to join our dynamic team, specializing in the automotive industry. In this role, you will provide expert support to our clients, ensuring a smooth experience with our products and services.

Job Responsibility:

Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently
Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services
Open and maintain customer accounts, ensuring accurate records and up-to-date information
Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction
Maintain the highest level of service, professionalism, and product knowledge in all customer interactions

Requirements:

Strong communication skills in Thai (spoken and written) and good proficiency in English
Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions
Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus
Ability to remain composed and professional under pressure, especially in busy or challenging situations
New graduated are welcome

Nice to have:

Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry

What we offer:

Large variety of courses and targeted development programs
International mobility and career progression are encouraged
Work Well programs for health and wellbeing
Flexibility in planning and arranging for a better work-life balance

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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