Customer Service Coordinator

• Co-ordinating and leading the Customer service team with day-to-day duties
• Attend Compounding and Sales meetings to provide feedback and solutions to meet the needs of the customer
• Manage and ensure customer information is up to date and accurate
• Maintaining customer preference list ensuring all internal departments are aware of changes
• Collaborate with Compounding Manager to set KPI targets for CS team
• Customer support and coverage during operating hours of the pharmacy
• Liaise with internal departments to ensure the highest quality service is delivered to customers
• Support training and Development of Customer Service specialists
• Embrace digital platforms and initiatives to improve the Baxter Customer Experience
• Drive culture of Continuous Improvement within the Customer Service Team
• Point of escalation for any customer related issues in collaboration with Compounding Manager
• Working with and providing support to Team Leaders & Production specialists to ensure customer orders are fulfilled by required times
• Manage Public Holiday letters to ensure communication is sent to customers in a timely manner
• Ensure customer complaints are raised in a timely manner and work with Management to drive solutions and improve service
• Motivate team to perform at their best

• Supervisory experience preferred
• Can lead, support and guide team members
• Sound verbal and written communication with high attention to detail
• Experience working in a similar role within a fast-paced environment, preferably the Healthcare/Medical industry
• Ability to demonstrate compassion and empathy
• Exposure to the healthcare/hospital environment would be valuable
• Ability to manage your time, work under pressure and meet deadlines
• Take initiative and be adaptable to change
• Flexibility with hours is required along with the chance of overtime

Exposure to the healthcare/hospital environment

• Employer of Choice for Gender Equality recognition
• support structures for working families
• strategic recruitment and promotion practices
• flexible working hours
• recognition as MedTech Champion Company Award winner