• Manage and execute the entire order to cash (OTC) process with operational excellence, ensuring customer orders are processed smoothly and delivered on time
• Serve as the primary point of contact for an assigned customer portfolio, both internally and externally, ensuring clear communication and effective problem-solving
• Process customer orders in line with company policies and track them through to delivery
• Actively monitor open orders, ensuring timely deliveries and proactively addressing any disruptions (such as material availability or transportation issues)
• Monitor and manage customer order patterns, addressing any issues to align with demand and SOP processes
• Ensure proper documentation and compliance for export orders
• Develop and maintain strong relationships with customers to understand their business needs and expectations
• Work with internal teams (Sales, Supply Chain, Planning) and external service providers to deliver exceptional customer experiences
• Work closely with the Finance team to manage rebates and cash collection
• Suggest and collaborate on initiatives to simplify and improve the OTC process
• Manage and process customer complaints in accordance with company procedures, ensuring issues are resolved to the customer's satisfaction

• Professional experience in a B2B or international customers services role within the chemical industry or similar
• Fluent in English (both written and spoken)
• Knowledge of additional languages is advantageous
• Experience in processing customer orders, following company policies, and managing the order through to delivery
• Strong communication skills with a customer-focused mindset
• Ability to multitask in a dynamic and fast-paced environment
• Eager to learn and adapt to changes
• Proactive problem-solving skills with an analytical mindset
• A friendly, team-oriented attitude, while also being able to work independently
• High attention to detail and strong organisational skills
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• A bachelor's degree (preferably in Logistics)

Knowledge of additional languages

• Private health insurance
• Company pension
• Death in service insurance
• Discretionary bonus based on company profitability
• 25 days of holiday per year