Customer Service Helpdesk Representative, Office Angels

Customer Service Helpdesk Representative

Office Angels

Location:

United Kingdom, Basingstoke

Category:

Customer Service

Contract Type:

Not provided

Salary:

25000.00 - 27000.00 GBP / Year

Save Job

Apply Position

Job Description:

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where problem-solving is key? If so, we want YOU to be our next Customer Service Helpdesk Representative! We are a leading maintenance service provider committed to high-quality solutions and outstanding support for our clients. Our team values collaboration, innovation, and excellence, making our workplace a fantastic environment for growth!

Job Responsibility:

Responding to Inquiries: Handle calls, emails, and chats, efficiently addressing questions and concerns
Issue Resolution: Troubleshoot maintenance issues and provide solutions or escalate as necessary
Record Keeping: Maintain accurate records in our CRM system, ensuring data integrity
Coordination: Collaborate with field technicians to schedule appointments and guarantee timely service
Feedback Collection: Gather customer feedback to identify areas for improvement

Requirements:

Customer-Focused: Eager to help others with a background in customer service
Strong Communicators: Excellent verbal and written communication skills
Problem Solvers: Critical thinkers who resolve issues with a positive attitude
Detail-Oriented: Organised with great attention to detail
Team Players: Ready to collaborate and contribute to a positive environment

What we offer:

Competitive Salary: Reflective of your skills and experience
Benefits Package: Comprehensive health insurance, retirement plans, and paid time off
Professional Development: Opportunities for training and career advancement
Supportive Environment: Work in a friendly team atmosphere where your contributions are valued

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.