Customer Service Junior Analyst, Citi

Customer Service Junior Analyst

Citi

Location:

Malaysia, Kuala Lumpur

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

At Citi, we connect millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to our clients. In this role, you’ll serve as a single point of contact for internal partners and external clients, resolve inquiries, and ensure high-quality customer service while adhering to compliance and risk standards.

Job Responsibility:

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

0-2 years of relevant experience
Fresh Graduates/Previous relevant experience preferred
Experience in customer service
Proven investigative, analytical and risk management skills
Demonstrated ability to present concepts and influence/lead change
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Bachelor's degree/University degree or equivalent experience

What we offer:

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Access to an array of learning and development resources
Programs that help employees balance work and life

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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