Customer Service Lead, Robert Half

Customer Service Lead

Robert Half

Location:

United States, Elk Grove Village

Category:

Customer Service

Contract Type:

Employment contract

Salary:

55000.00 - 60000.00 USD / Year

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Job Description:

As a Customer Service Representative Lead, you will be a key player in our clients customer care team, addressing customer queries, managing customer escalations, and ensuring high-quality customer service.

Job Responsibility:

Solves customer issues effectively and manages customer escalations in a timely manner
Trains and develops the Customer Care Team to enhance their performance and skills
Handles technical and customer escalations with professionalism and efficiency
Maintains and updates corporate ordering portals and product catalogs
Enters and processes orders in SAP, ensuring accuracy and timeliness of order fulfillment

Requirements:

Proficient in Data Entry
Ability to handle Email Correspondence effectively
Experience with handling both Inbound and Outbound Calls
Skilled in Order Entry
Familiarity with SAP or similar ERP systems

What we offer:

Medical
Dental
Vision
401k
Paid Holidays
PTO
Sick days

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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