Customer Service Manager, Randstad

Randstad

Location:

Japan, Tokyo

Category:

Customer Service

Contract Type:

Employment contract

Salary:

8000000.00 - 10000000.00 JPY / Year

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Job Description:

This role involves managing after-sales service operations, support for foreign trade businesses, and wholesale administration, including technical training and improvement of processes in a luxury brand environment.

Job Responsibility:

Management of after-sales service related operations
Promotion of systemization and efficiency improvement and related project management
Implementation and maintenance of after-sales service policies
Preparation and analysis reports
Planning and supporting technical training in the home country
Planning and implementation of technical and quality control training for store staff
Service center management support
People management
After-Sales service administration
Receipt of repaired products and preparation of quotations
Delivery and quality control of repaired products
Repair price and cost control
Ordering and inventory control of repaired parts
Installation and maintenance of point-of-purchase services
Updating and revision of manuals
Wholesale Administration
Telephone inquiries (inventory, delivery dates, etc)
Order and delivery management
Arrangement of goods and equipment
Handling of repaired products
Consignment management
Buy-Back support
Invoice processing
Promotion of efficiency, such as introduction of order receipt system
Support for foreign trade business
Management of carry-out inventory
Consignment goods management
System processing of sales recording
Client service response desk
Respond to question and requests escalated from Client Service
Coordination with related department information

Requirements:

Able to work with the spirit 'One Team' which is part of the company
Able to communicate smoothly both internally and externally
English language skill to conduct meeting with HQ and to make correspondence related to the assigned tasks by oneself
Good at analysis and processes management
Ability to analyze and manage data using excel (IF, VLOOKUP, PIVOT, and other functions)
Experience with ERP (M3/SAP, etc)
Experience with watches, jewelry and repair is a plus

Nice to have:

Experience with watches, jewelry and repair

What we offer:

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Additional Information:

Job Posted:

April 03, 2025

Expiration:

July 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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