Customer Service Manager, Robert Half

Customer Service Manager

Robert Half

Location:

United States, Piedmont, SC

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a detail-oriented and experienced Customer Service Manager to lead a high-performing customer service team and ensure an outstanding customer experience. This role requires a proactive leader with strong organizational skills, a commitment to service excellence, and the ability to manage order processing and logistics coordination with precision and efficiency.

Job Responsibility:

Manage the customer service team to maintain high-quality service standards
establish and nurture relationships with our valued customers through active and effective communication
oversee the seamless operations of order processing and tracking, working closely with scheduling and production teams
collaborate with the logistics department to guarantee timely and accurate deliveries
professionally handle and resolve any escalated customer inquiries and issues
develop and implement customer service policies that enhance team efficiency and customer satisfaction
ensure meticulous attention to detail when processing orders, managing inventory, and monitoring production
act as a key point of contact between customers, sales teams, and various internal departments to provide an unparalleled customer experience

Requirements:

Bachelor’s degree preferred
minimum of five years of customer service experience, including at least two years in a leadership role
proven leadership and team development skills
excellent verbal and written communication abilities
strong organizational skills and attention to detail
proficiency in Microsoft Office applications and customer service software systems
analytical thinker with strong problem-solving capabilities
ability to manage multiple priorities and thrive in a fast-paced environment

What we offer:

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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