Customer Service Manager, Office Angels

Customer Service Manager

Office Angels

Location:

United Kingdom, Guildford

Category:

Customer Service

Contract Type:

Not provided

Salary:

45000.00 - 50000.00 GBP / Year

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Job Description:

Join our fantastic client, who is currently on the lookout for an experienced and passionate Customer Service Manager to join their rapidly growing business in Guildford! As the Customer Service Manager, you will be providing direction, support and coaching members of the Customer Service Team with a focus on ensuring that the experience for the staff and the customer is improved. You will be responsible for developing, and managing Customer Service Team, engage with our customers and drive engagement!

Job Responsibility:

Manage reviews and performance monitoring for all customer service staff
Maintain a high level of customer engagement and satisfaction
Manage Key Performance Indicators (KPIs)
Report back to senior directors on team performance
Interview and hire new staff as and when required
Being final point of contact for unresolved customer complaints

Requirements:

Proven experience (5+ years) as a Customer Service Manager
Exceptional leadership and team-building skills
Strong communication prowess across phone, email, live chat, and social media
Data-driven decision-maker with a flair for innovation and multitasking
Someone passionate about delivering world-class customer service and building a brand's
Highly people orientated with a strong work ethic
Able to work well within a small team as well as independently on specific projects
Confident in their ability to bring new ideas to the table!
Skilled at managing multiple priorities and tight deadlines
Strong planning skills
Ability to interpret data and make data-driven decisions

What we offer:

20 days holiday + 8 bank holidays (+ day off for your birthday & extra time off during Christmas)
monthly socials to celebrate successes
Pension scheme

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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