Customer Service Manager, Robert Half

Customer Service Manager

Robert Half

Location:

United States, Grand Prairie

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are offering a permanent employment opportunity for a Customer Service Manager in Grand Prairie, Texas. In this role, you will be responsible for the management and oversight of our customer service operations. You will lead a team of customer service specialists, manage key accounts, and work to provide exceptional service to our customers.

Job Responsibility:

Lead a team of customer service specialists, providing guidance, training, and mentorship
Manage key accounts, ensuring customer satisfaction and building strong relationships
Utilize CRM and ERP systems to maintain accurate customer records and monitor customer accounts
Analyze customer data to identify patterns, trends, and areas of opportunity
Develop and implement customer service procedures, policies, and standards
Ensure all customer inquiries are resolved in a timely manner
Take ownership of customer issues and work towards resolution
Foster a detail oriented customer service culture within the team
Utilize Excel and Power BI to compile and analyze reports
Ensure all customer service actions and discussions are accurately documented

Requirements:

Minimum of 2 years of experience in a customer service managerial role
Proficiency in CRM and Microsoft Dynamics CRM
Practical knowledge of ERP - Enterprise Resource Planning and ERP Solutions
Demonstrated ability to answer inbound calls efficiently and professionally
Proven experience in auditing and account management
Proficiency in consultative sales techniques
Ability to work with Account Executives effectively and collaboratively
Proficiency in Microsoft Excel, including the use of advanced Excel formulas
Experience with data visualization tools such as Power BI and Tableau is desirable

Nice to have:

Experience with data visualization tools such as Power BI and Tableau

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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