Customer Service Manager, Robert Half

Customer Service Manager

Robert Half

Location:

United States, North Augusta

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a contract employment opportunity for a Customer Service Manager in North Augusta, South Carolina. Our industry requires a dedicated individual who can manage customer service operations, ensure customer satisfaction, and handle customer inquiries efficiently.

Job Responsibility:

Oversee the processing of customer credit applications, ensuring accuracy and efficiency
Maintain comprehensive and accurate records of customer credit
Monitor customer accounts and take appropriate action when necessary
Handle customer inquiries, providing timely and effective resolutions
Ensure a detail oriented demeanor and positive attitude in all customer interactions
Work independently and as part of a team in a fast-paced environment
Navigate shifting priorities successfully
Utilize proficiency with Windows and Microsoft Office Suite for various tasks
Manage CRM and ERP solutions for customer service operations
Perform regular auditing and manage billing functions
Handle cash activity and answering inbound calls effectively.

Requirements:

Proficiency in Avaya CMS is required for effective management of customer service operations
Familiarity with Customer Relationship Management (CRM) software is necessary for customer data management and interaction tracking
Knowledge of Enterprise Resource Planning (ERP) is mandatory for integrating and managing main business processes
Experience with ERP Solutions is needed for streamlining and automating business processes
Proficiency in 'About Time' software is required for efficient time and attendance tracking
Ability to handle answering inbound calls is crucial for addressing customer queries and concerns
Auditing skills are necessary to ensure compliance with company policies and regulations
Experience in billing functions is needed for accurate processing and recording of transactions
Familiarity with cash activity is required to manage and monitor all cash transactions.

Nice to have:

Detail oriented demeanor
Positive attitude
Ability to work independently and as part of a team
Ability to navigate shifting priorities successfully
Proficiency with Windows and Microsoft Office Suite.

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Eligibility to enroll in a 401(k) plan.

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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