Customer Service Manager, Office Angels

Customer Service Manager

Office Angels

Location:

United Kingdom, Chessington

Category:

Customer Service

Contract Type:

Employment contract

Salary:

45000.00 - 47000.00 GBP / Year

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Job Description:

As the Customer Service Manager, you will lead a team to deliver exceptional customer experiences through a 'Customer First' approach. Your responsibilities will include managing a dedicated team, ensuring operational excellence, and collaborating cross-functionally to drive performance and customer satisfaction.

Job Responsibility:

lead and engage a small team of customer service advisors to deliver top-notch service
serve as an exemplar of high-quality customer service reflecting the brand values
handle escalations and resolve customer complaints effectively
conduct annual appraisals and identify training needs for team members
champion the voice of the customer within the organisation
ensure timely and accurate processing of customer inquiries and orders
oversee customer repairs and invoicing, maintaining strong administrative processes
manage and improve customer service contracts, focusing on growth and risk reduction
interact with various departments, ensuring seamless order fulfilment and customer updates
act as the primary contact for customer service in our Germany HQ
collaborate with the Operations Manager on continuous service improvement initiatives
attendance at operations meetings and bi-annual company gatherings
maintenance of office facilities and supplies
reporting on customer satisfaction metrics and feedback

Requirements:

5+ years' experience in customer service management with a proven track record in team leadership or similar
ideally familiarity with ISO 13485:2016 and SAP ERP systems
exceptional oral and written communication skills
a proactive, solution-oriented mindset with a knack for process improvement
experience working within a high-performing team and cross-functional environments

What we offer:

25 days holiday
health insurance
pension
2 annual conferences
parking
flexible working

Additional Information:

Job Posted:

March 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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