Customer Service Order Entry Representative, Robert Half

Customer Service Order Entry Representative

Robert Half

Location:

United States, Apex, NC

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a detail-oriented and customer-focused Customer Service Order Entry Representative to join our team. In this role, you will be responsible for processing customer orders accurately and efficiently while providing exceptional service and support. The ideal candidate will have strong communication skills, keen attention to detail, and the ability to multitask in a fast-paced environment.

Job Responsibility:

Accurately enter and process customer orders via phone, email, or online platforms
Review orders for accuracy, pricing, and availability before submission
Respond promptly to customer inquiries regarding orders, product availability, pricing, and delivery timelines
Collaborate with internal departments such as Sales, Shipping, and Inventory Management to ensure timely order fulfillment
Resolve order discrepancies, shipping issues, and customer complaints professionally and efficiently
Maintain customer records and order history in the company database or CRM system
Provide updates on order status, tracking information, and any potential delays
Assist in processing returns, exchanges, and refunds as needed
Follow company policies and procedures to ensure a high level of service and accuracy
Perform additional administrative tasks as assigned

Requirements:

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1-3 years of experience in customer service, order processing, or data entry
Strong attention to detail and accuracy in data entry
Excellent verbal and written communication skills
Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM/order management systems
Ability to handle multiple tasks and work efficiently under pressure
Strong problem-solving skills and a proactive attitude
Experience in a manufacturing, distribution, or e-commerce environment is a plus

Nice to have:

Experience in a manufacturing, distribution, or e-commerce environment

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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