Customer Service Rep III, Robert Half

Customer Service Rep III

Robert Half

Location:

United States, Sacramento

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

This role involves providing support to customers through service inquiries and problems, and taking appropriate corrective action to initiate repair return or field servicing. You will be working independently under limited supervision in a dynamic and fast-paced environment.

Job Responsibility:

Handle customer inquiries, service problems and initiate corrective action as necessary
Establish and update company guidelines on servicing and repairs
Manage and maintain logs, records, and files on repairs
Escalate complex issues as required for resolution
Communicate with contacts typically on the same project to obtain or provide information
Apply a basic understanding of all aspects of the job and their practical application to complex problems
Use discretion within normal operating procedures to solve problems or improve effectiveness
Work towards achieving day-to-day objectives that consist of non-routine activities and have significant impact on work output

Requirements:

Strong customer service skills
Excellent communication skills
Familiarity with general office functions
Experience in training and supervising staff
Proficiency in using 'About Time' software
Demonstrated leadership skills
Ability to perform clerical duties efficiently
Ability to answer customer queries promptly and professionally
Experience in maintaining logs and records
Familiarity with HIPAA-regulated procedures
Previous experience in a call center environment
Ability to take corrective action in challenging situations
Experience in talent management is a plus
Knowledge of standard operating procedures
Willingness for international travel as per business needs
Experience with credit approvals is desirable
Familiarity with NIS software

Nice to have:

Experience in talent management
Experience with credit approvals

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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