Customer Service Representative-CWB (Chubb Workplace Benefits), Robert Half

Customer Service Representative-CWB (Chubb Workplace Benefits)

Robert Half

Location:

United States, Chicago

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

This role is within the insurance industry and will require you to support the CWB Chubb Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. This role is based in a high-volume contact center where you will be expected to deliver exceptional customer experiences.

Job Responsibility:

Respond to customer inquiries via incoming telephone calls and emails, providing a superior customer experience in a fast-paced, high-volume contact center environment
Build rapport quickly and respond to customers in a compassionate manner by identifying and exceeding expectations, responding in a respectful, accurate, timely manner, and consistently meeting commitments
Navigate multiple systems and applications to research, analyze, and resolve customer requests and inquiries
Uphold performance and quality standards within the contact center
Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
Learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers
Collaborate with team members and business partners to provide a positive customer experience
Work 40 hours a week on a scheduled shift between the hours of 7am-8pm CST, with the flexibility to work overtime and weekends as needed
Assist with special requests as required
Undertake additional tasks, projects, and duties as assigned

Requirements:

Demonstrated proficiency in Customer Service
Exceptional Communication Skills, both written and verbal
Proficiency in Microsoft Excel
Experience in Operations and Research
Ability to handle Inbound and Outbound Calls efficiently
Comprehensive knowledge of Insurance principles and practices
Familiarity with 'About Time' software
Understanding of Benefit Functions and Hiring Processes
Experience in Revenue Accounting
Ability to Perform Ad Hoc Financial tasks
Experience in Claim Administration
Knowledge of Property Insurance
Ability to work well in a team, showcasing strong Collaboration skills
Solid Computer Skills
Willingness to perform Onsite duties as required
Strong Decision-Making abilities
Experience in Underwriting
Understanding of Salary Structures
Ability to work effectively with Business Partners
Experience with Disability Claims
Adherence to Quality Standards

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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