Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Woodland Hills

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

Job Responsibility:

receiving and placing telephone calls
filing
data entry
answering inbound calls from customers
listening attentively to customer concerns and questions
providing accurate information about products and services
resolving customer issues and complaints effectively
processing orders, returns, or other transactions as needed
upselling or cross-selling products based on customer needs
maintaining detailed customer records within the CRM system
identifying and escalating complex issues to supervisors
following established call center procedures and scripts
adhering to quality standards and performance metrics

Requirements:

excellent communication skills
knowledge of Microsoft Word, Excel, and customer database systems
previous customer service experience with conflict-resolution

Nice to have:

previous customer service experience with conflict-resolution

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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