Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Chattanooga

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in search of an Administrative Support / Customer Service Representative to join our team located in Chattanooga, Tennessee. In this role, you will be the initial point of contact for our customers, managing inbound communications and performing various administrative tasks. This is a long-term contract employment opportunity that offers the chance to work within a dynamic and evolving industry.

Job Responsibility:

Handle incoming customer inquiries via phone and email, providing timely and accurate responses
Review and assign incoming emails with attached files to the appropriate team member or department
Maintain and update customer information records in a precise manner
Process customer orders and applications, ensuring a smooth and efficient service
Use Microsoft Excel and Word to manage and organize data effectively
Act as the first point of contact for our Accounts Payable department, assisting callers with their queries or directing them to the appropriate person or department
Perform data entry tasks with a high level of accuracy and attention to detail
Coordinate both inbound and outbound calls, ensuring a seamless communication experience for our customers
Contribute to the billing process, ensuring all customer accounts are accurately monitored and managed

Requirements:

Minimum of one year experience in a customer service role, preferably within the metal fabrication industry
Proficiency in answering inbound calls, with the ability to handle both inbound and outbound calls
Strong customer service skills, demonstrating a proactive and positive approach towards problem-solving
Competence in data entry tasks, ensuring accuracy and attention to detail
Experience in email correspondence, possessing excellent written communication skills
Proficiency in Microsoft Excel and Microsoft Word, demonstrating a high level of computer literacy
Experience in order entry, with a focus on accuracy and efficiency
Knowledge of Accounts Payable (AP), demonstrating an understanding of basic accounting principles
Experience in billing, with the ability to accurately process invoices and payments

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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