Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Plano

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a permanent employment opportunity for a Customer Service Representative in Plano, Texas. This role is integral to our operations, requiring the processing of customer applications, upkeep of customer records, and resolution of customer inquiries. The successful candidate will also monitor customer accounts and execute appropriate actions.

Job Responsibility:

Accurately and efficiently process customer credit applications
Maintain precise records of customer interactions, transactions, and feedback
Respond to customer inquiries through phone, email, and live chat in a detail oriented and timely manner
Process orders, track shipments, and provide real-time updates to customers
Proactively support customer accounts to anticipate potential issues
Assist customers in understanding product details, nutritional information, and compliance with food service programs
Work collaboratively with sales, logistics, and operations teams to ensure efficient order fulfillment and customer satisfaction
Resolve customer concerns by offering tailored solutions and escalating complex issues when necessary
Develop strong relationships with assigned customers by understanding their unique needs

Requirements:

Proven experience as a Customer Service Representative or similar role
Proficiency in relevant computer systems and software such as Microsoft Office Suite
Exceptional ability to maintain a patient and empathetic demeanor while dealing with customers
Strong understanding of call center customer service protocols and best practices
Excellent communication and interpersonal skills to interact with diverse customers
Ability to handle stressful situations and high-volume calls in a detail oriented manner
Demonstrated ability to resolve customer complaints and concerns effectively
Commitment to achieving customer satisfaction and service excellence
Willingness to work in different shifts including weekends and holidays if required
Proactive learning attitude to stay updated with product knowledge and company policies
High school diploma or equivalent
higher degree in a related field will be considered a plus

Nice to have:

Higher degree in a related field

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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