Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, City of Industry

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role primarily entails processing customer orders, maintaining product inventory, and coordinating with various departments to ensure smooth operations. The selected candidate will be a part of a dynamic industry, where the primary workplace will be an office setting.

Job Responsibility:

Handle customer inquiries through phone or email and process their orders efficiently
Ensure product availability by coordinating with purchasing or fabrication departments
Collaborate with the shipping department to guarantee timely delivery of products
Maintain an accurate record of customer interactions and transactions
Use the Dynamics AX system to search for products in the database
Assist customers by providing them with detailed product information
Perform data entry tasks using an alphanumeric system
Manage multiple calls per day, ensuring high-quality customer service
Navigate various computer programs to support customer service operations

Requirements:

Minimum of 3 years experience in a similar role as a Customer Service Representative
Proficiency in Administrative Office operations and procedures
Demonstrated experience in providing exceptional Customer Service
Familiarity with Order Entry systems and processes
Practical knowledge and experience with Dynamics Ax
Ability to perform accurate Data Entry - Numeric
Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint
Proven ability to effectively Assist Customers, ensuring their needs and queries are addressed promptly and professionally

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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