Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Westerly, Rhode Island

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are on the search for a highly capable Customer Service Representative to join our team in Westerly, Rhode Island. In this role, you will be vital in handling customer support, sales, and inventory duties. This role will require you to interact with customers of various sizes and manage customer inquiries in a call center environment. This opportunity offers a long term contract employment.

Job Responsibility:

Provide exceptional customer service by answering inbound calls and responding to customer inquiries
Manage order entries and schedule appointments, ensuring accuracy and efficiency in all transactions
Utilize web-based tools such as Shopify and Microsoft applications for data entry and customer communication
Maintain a comprehensive product knowledge to provide efficient and accurate customer support
Handle customer correspondences via email professionally and promptly
Work within a call center environment, efficiently managing a multi-line phone system
Foster in-person communication when necessary, providing excellent service to all customers
Develop and maintain an understanding of sales and inventory to better assist customers
Show a willingness to learn and adapt to changing customer service and sales environments

Requirements:

Proven experience in answering inbound calls professionally and courteously
Prior work experience in a call center customer service role
Strong customer service skills, including the ability to manage and respond to different customer situations with diplomacy and tact
Accurate data entry skills, with attention to detail and proficiency in entering customer information into databases
Experience with email correspondence, including responding to customer inquiries and complaints via email
Ability to handle both inbound and outbound calls, including customer complaints and inquiries
Proficiency in Microsoft Excel, including creating spreadsheets, using formulas, and creating reports
Proficiency in Microsoft Word, including creating and editing documents, formatting text, and using templates
Experience with order entry, including accurately entering customer orders into a database or order management system
Experience scheduling appointments, including managing customer schedules, confirming appointments, and rescheduling as necessary

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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