Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Appleton

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are offering a contract to hire opportunity for a Customer Service Representative in the Oil & Gas - Field Services industry, located in Appleton, Wisconsin. The selected individual will be responsible for a variety of tasks including front desk operations, customer account management, and communication tasks.

Job Responsibility:

Handling inbound and outbound calls to resolve customer inquiries
Managing front desk operations and greeting customers
Maintaining and managing customer accounts
Accurate data entry and order entries
Answering customer calls and providing excellent customer service
Scheduling appointments as per customer requirements
Efficiently sorting and managing mail
Using Microsoft Excel and Word for various tasks
Corresponding with customers via email when required

Requirements:

Proven experience in a call center customer service role, preferably within the Oil & Gas industry
Strong customer service skills with an emphasis on active listening and empathetic communication
Solid data entry skills with a high level of accuracy and attention to detail
Ability to handle email correspondence efficiently and professionally
Experience in managing both inbound and outbound calls
Experience in order entry
Ability to schedule appointments accurately

Nice to have:

Demonstrated proficiency in answering inbound calls effectively and professionally

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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