Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Clifton

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a diligent Customer Service Representative to join our team near Clifton, NJ on a contract-to-hire basis. In this role, you will be responsible for maintaining customer satisfaction by addressing their needs and queries efficiently. This role also includes the management of customer accounts and ensuring accurate record-keeping.

Job Responsibility:

Handle a variety of customer calls, including commercial and health plans
Efficiently resolve customer issues and inquiries
Ensure accurate data entry and maintenance of customer records
Assist in answering inbound and outbound calls
Handle email correspondence with customers in a detail-oriented manner
Use Microsoft Excel and Word for various administrative tasks
Actively monitor customer accounts and take necessary actions
Provide superior call center customer service
Assist with additional responsibilities as the situation warrants

Requirements:

Demonstrated experience in answering inbound calls in a detail-oriented manner
Previous experience in a customer service role within the manufacturing industry call center
Exceptional customer service skills with the ability to resolve inquiries and complaints
Proficiency in data entry tasks with a high degree of accuracy
Experience with email correspondence and ability to compose clear and concise messages
Familiarity with handling both inbound and outbound calls
Proficiency in Microsoft Excel for data management and reporting purposes
Skilled in using Microsoft Word for document creation and management

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan access

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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