Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Vineland

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are in search of a Customer Service Representative to join our team based in Vineland, New Jersey. This role provides an opportunity to be part of the customer service function in the industry. The employment offers a long-term contract opportunity.

Job Responsibility:

Efficiently handle customer inquiries regarding orders, product shipments, and complaints
Ensure effective and long-term resolution of customer issues
Communicate courteously, politely, and professionally with customers on a daily basis
Regularly process reports for the management team for sales analysis
Enter and confirm customer orders accurately and efficiently
Maintain customer service standards by answering inbound calls and handling both inbound and outbound calls
Exhibit proficiency in using Microsoft Word and Microsoft Excel
Manage email correspondence effectively
Schedule appointments as required
Maintain accurate customer records and monitor customer accounts

Requirements:

Minimum of 1 year experience in a customer service role
Proven ability to effectively handle inbound calls
Previous experience in a call center environment is preferred
Demonstrated skill in providing high-quality customer service
Proficiency in data entry tasks with attention to detail
Strong ability to communicate and correspond effectively via email
Experience in both inbound and outbound call handling
Proficiency in Microsoft Excel and Word
Experience with order entry procedures
Ability to schedule appointments efficiently and accurately

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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