Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Fairfax

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Fairfax, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven.

Job Responsibility:

Handle both inbound and outbound customer calls
Proactively communicate with customers to address and resolve sales and service issues
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements:

Proven customer support experience or experience as a client service representative
Minimum of 1 year of office experience
Strong attention to detail and good at learning new technology
Familiarity with CRM systems and practices
Ability to multi-task, prioritize, and manage time effectively
Proficiency in Office software
Strong communication skills blend between customer service, admin and data entry
Demonstrated ability to handle customer queries and complaints effectively

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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