Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Columbus

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are offering a long term contract opportunity in the manufacturing industry for a Customer Service Representative in Columbus, Ohio. The role involves working in a warehouse management system and handling customer account management.

Job Responsibility:

Respond to customer inquiries and resolve issues effectively
Handle inbound telephone calls and maintain a pleasant phone manner
Accurately process customer orders and ensure their completion
Manage customer accounts and take necessary actions
Maintain written communication with customers through email correspondence
Maintain a detail-oriented phone etiquette while interacting with customers
Input data accurately and efficiently into the system
Utilize Microsoft Excel and Word for various tasks
Uphold manufacturing practices and operations within the workplace
Ensure the organization and efficiency of the warehouse management system

Requirements:

Minimum of 2 years experience in a customer service role
Skilled in answering inbound calls and maintaining a pleasant and detail oriented phone manner
Exceptional customer service skills and ability to handle customer queries effectively
Experience with data entry, order entry, and warehouse management
Skilled in email correspondence and other forms of written communication
Skilled in the use of Microsoft Excel and Microsoft Word
Experience in handling inbound telephone calls and demonstrating detail oriented phone etiquette
Familiarity with manufacturing operations and practices within the manufacturing industry
Strong skills in email communications and maintaining detail orientation in correspondence
Ability to work effectively in a fast-paced manufacturing environment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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