Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Naugatuck, Connecticut

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are on the lookout for a proficient Customer Service Representative to join our team in Naugatuck, Connecticut. As a Customer Service Representative, you will be tasked with various responsibilities ranging from processing customer orders to answering inquiries and maintaining systematic records. This role offers a long term contract employment opportunity and requires technical savviness.

Job Responsibility:

Answering inbound calls and addressing customer inquiries promptly and professionally
Data entry tasks including maintaining and updating customer records
Handling email correspondence with customers, ensuring all queries are addressed in a timely manner
Delivering top-notch customer service while handling inbound and outbound calls
Utilizing Microsoft Excel and Word for various administrative tasks
Accurate order entry to ensure smooth processing of customer orders
Checking and managing customer invoices and purchase orders
Coordinating with the sales team for follow-ups and order fulfillment
Overseeing shipping and receiving tasks, including weighing packages and labeling
Utilizing tech tools to streamline and enhance customer service operations

Requirements:

Minimum of 2 years of experience in a Customer Service Representative role or similar
Proficient in answering inbound calls with a detail-oriented demeanor
Proven experience in a call center customer service environment
Ability to provide excellent customer service, effectively addressing customer queries and complaints
Proficiency in data entry, ensuring accuracy and attention to detail
Skilled in email correspondence, demonstrating excellent written communication skills
Experience in handling both inbound and outbound calls in a high-volume setting
Proficiency in Microsoft Excel and Microsoft Word
Able to handle order entry tasks promptly and accurately
Experience in dealing with customer invoices, ensuring accuracy and timeliness
Familiarity with processing purchase orders
Knowledge of shipping and receiving procedures, ensuring smooth operations

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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