Customer Service Representative, Randstad

Randstad

Location:

Canada, Oakville

Category:

Customer Service

Contract Type:

Employment contract

Salary:

42000.00 CAD / Year

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Job Description:

Randstad is looking for a Customer Service Representative to work for a well known financial company in the Oakville area. This is a full time, temporary role for 6 months with the possibility for extension.

Job Responsibility:

Provide superior customer service to clients via portal, email, and phone
Respond to all inquiries within specified timeframes
Develop internal and external partnerships to enhance overall customer service experience
Make necessary amendments to internal records consistently applying underwriting guidelines to all files
Manage all issues and title discrepancies with the lender representative
Maintain up-to-date knowledge on all corporate and lender policies and procedures and apply as applicable
Prepare applicable documents (i.e. mortgage document package, title change documents) as per respective lender program requirements
Request and review payout statements from other financial institutions
Calculate penalties, per diems, and payout amounts due on closing
Action lender reports as required

Requirements:

Atleast 3 years of customer service experience
Graduate of a law clerk/legal admin program or equivalent experience is required
Minimum of 6 months experience with the end to end real estate transaction cycle
Exceptional phone manner with strong communications and interpersonal skills
Detail oriented and proven ability to multi-task in a fast paced environment
Team player

What we offer:

Full Time Hours
Competitive Pay
No weekend shifts
Work for a well known company
Equipment provided
Opportunity to work in office
Holiday Luncheons
Get your foot in the door with a great organization

Additional Information:

Job Posted:

April 03, 2025

Expiration:

May 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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