Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, New Providence

Category:

Customer Service

Contract Type:

Employment contract, Contract work

Salary:

Not provided

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Job Description:

We are in the process of recruiting a Customer Service Representative for our operations. As a part of our client's team, the Customer Service Representative will be tasked with managing customer queries through various communication channels, providing in-depth knowledge about our products and services, and maintaining updated records of customer interactions. This role is pivotal in our continued growth and success within the industry.

Job Responsibility:

Managing customer inquiries effectively through email and on-site chat application
Providing comprehensive information about our range of products and services to customers
Identifying, troubleshooting, and resolving customer issues and concerns promptly
Documenting all customer interactions and updating their records accordingly
Continually developing and maintaining a broad knowledge base of our growing business

Requirements:

Possess strong customer service skills with a commitment to delivering high-quality service
Excellent interpersonal and communication skills
Ability to handle customer queries and complaints effectively and professionally
Demonstrate problem-solving skills with the ability to identify and resolve issues promptly
Proficient in using computer systems and software such as Microsoft Office Suite
Ability to work in a fast-paced, highly interactive environment

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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