Customer service representative, Randstad

Randstad

Location:

Canada, Mississauga, Ontario

Category:

Customer Service

Contract Type:

Employment contract

Salary:

47000.00 - 50000.00 CAD / Year

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Job Description:

Join a dynamic and fast-paced team with a leading provider of title insurance, default solutions, and other real-estate-related and mortgage products. Your exceptional communication skills and dedication to customer service will make a real impact in this permanent full-time role. Enjoy a supportive environment with comprehensive training and a hybrid work schedule, gaining valuable experience in the real estate and mortgage industry.

Job Responsibility:

Handle inbound calls and inquiries from lawyers and law clerks (approximately 70% phone-based)
Process orders for residential title insurance and address related inquiries
Provide updates and information on title insurance and other real-estate-related products
Interact with lawyers and clerks, delivering excellent customer service under tight deadlines
Ensure accuracy in document processing and file management

Requirements:

Strong customer service skills, with experience in client-facing roles
Knowledge or experience in real estate (law clerk experience is ideal but not required)
Excellent communication skills (written and verbal)
Comfortable working in a fast-paced environment with tight deadlines and occasional difficult customers
Proficiency in Microsoft Office Suite and ability to learn new systems

Nice to have:

Law clerk experience

What we offer:

Comprehensive Training
Collaborative Team: Work with experienced professionals in a supportive and dynamic environment
Career Growth: Opportunity to grow within the real estate and mortgage services sector
Benefits: Access to company benefits after probation, including three weeks of vacation
Convenient Location: Office in Oakville with free parking and on-site amenities

Additional Information:

Job Posted:

April 03, 2025

Expiration:

May 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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