Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Woodland Park

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As a Customer Service Representative, you will play a crucial role in managing customer interactions, processing orders, and maintaining an accurate record of customer data.

Job Responsibility:

Ensure accurate and efficient processing of customer orders
Handle inbound and outbound calls, effectively addressing customer inquiries
Maintain a clear understanding of company's customer service policies
Update customers on their orders in a timely and detail-oriented manner
Maintain a close liaison with shipping partners like UPS or FedEx to track shipping information
Efficiently assist with damage reports and take necessary action
Utilize Microsoft Excel and Word for data entry and email correspondence
Undertake multi-tasking activities, including order entry and inventory management

Requirements:

Ensure accurate and efficient processing of customer orders
Handle inbound and outbound calls, effectively addressing customer inquiries
Maintain a clear understanding of company's customer service policies
Update customers on their orders in a timely and detail-oriented manner
Maintain a close liaison with shipping partners like UPS or FedEx to track shipping information
Efficiently assist with damage reports and take necessary action
Utilize Microsoft Excel and Word for data entry and email correspondence
Undertake multi-tasking activities, including order entry and inventory management
Possess strong skills in answering inbound calls, handling customer queries with efficiency and detail orientation
Demonstrated expertise in providing exceptional customer service, ensuring customer satisfaction and loyalty
Proficiency in data entry tasks, with accuracy and attention to detail
Experience in email correspondence, managing and responding to customer emails in a timely manner
Ability to handle both inbound and outbound calls, efficiently managing customer interactions
Proficiency in Microsoft Excel, including data analysis and report generation
Knowledge of Microsoft Word, capable of drafting detail-oriented documents and correspondence
Experience in order entry, ensuring accurate and timely processing of customer orders

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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