Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Kenosha

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are opening an opportunity for a Customer Service Representative to join our team in Kenosha, Wisconsin. In this role, you will be an integral part of our operations, ensuring smooth processing of customer orders, maintaining inventory records, resolving issues, and managing internal and external communications. This role offers a contract to permanent employment opportunity.

Job Responsibility:

Ensure accurate and efficient processing of customer orders and requests
Maintain and manage inventory records, including validation of item setup, purchase orders, and communication with warehouse
Handle and resolve any issues or problems related to customer service
Manage and respond to a variety of incoming emails from different internal sources
Generate clear, consistent communication to internal and external team members regarding the status and requirements of programs
Collaborate with Account Management, Client Services, Production, Finance, and other operations staff
Facilitate the resolution of exception reporting from start to finish – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
Prioritize orders and/or projects, including prompt expediting of emergency requests
Maintain and distribute various reports as needed to ensure daily requirements are met
Assist with special projects as necessary

Requirements:

Proficiency in answering inbound calls to resolve customer inquiries
Experience in a call center customer service environment
Strong customer service skills with a focus on delivering high-quality assistance
Ability to perform data entry tasks with accuracy and attention to detail
Experience in managing email correspondence with customers
Proficiency in handling both inbound and outbound calls
Knowledge of Microsoft Excel for data management and analysis
Familiarity with Microsoft Word for document creation and editing
Experience in order entry, ensuring all customer details are accurately recorded
Ability to schedule appointments effectively, balancing customer needs and business operations

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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