Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Aurora, CO

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented and resourceful Customer Service Representative with strong data entry and logistics coordination skills. In this role, you will be responsible for providing exceptional customer support while managing accurate data input and assisting with logistics-related tasks. The ideal candidate will be proactive, organized, and capable of multitasking in a fast-paced environment.

Job Responsibility:

Respond promptly to customer inquiries via phone, email, and chat, providing accurate and helpful solutions
resolve customer complaints with empathy and professionalism, escalating issues when necessary
assist customers with placing orders, tracking shipments, and providing status updates
input and maintain accurate and up-to-date customer and order information in company databases
verify the accuracy of data across systems while identifying and correcting discrepancies
organize and manage large volumes of data in customer relationship management (CRM) software
collaborate with the logistics team to track and update shipment statuses for customers
monitor delivery schedules and ensure timely communication with customers about delays or updates
support the coordination of warehouse operations, inventory tracking, and shipping processes

Requirements:

High school diploma or equivalent
additional training or certification in logistics or data management is a plus
previous experience in customer service, data entry, or logistics coordination is strongly preferred
proficiency in using CRM systems and advanced knowledge of MS Excel and Microsoft Office Suite
strong attention to detail and a proven ability to maintain data accuracy in a high volume of transactions
excellent communication and multitasking skills, with the ability to prioritize tasks effectively
familiarity with supply chain and shipping processes is an advantage

Nice to have:

additional training or certification in logistics or data management
familiarity with supply chain and shipping processes

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

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