Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Kenosha

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

This is a contract to permanent employment opportunity for a Customer Service Representative located in Kenosha, Wisconsin, within the retail industry. Responsibilities include order management, handling client inquiries, maintaining inventory records, and promoting operational efficiency as part of a collaborative team.

Job Responsibility:

Handle incoming emails from various sources within the organization
Assist with special projects as needed
Maintain clear and consistent communication with both internal and external team members regarding the status and requirements of programs
Collaborate with Account Management, Client Services, Production, Finance, and operations staff
Ensure accurate incoming inventory by validating item setup, managing purchase orders, and communicating with the warehouse
Follow through on exception reporting from start to finish – generate reports, code items, follow up with stakeholders, and problem solve as necessary to eliminate exceptions
Prioritize orders and/or projects, including the swift expediting of emergency requests
Maintain and distribute various reports as needed to meet daily requirements
Take part in the design of promotional offers, campaign planning, scheduling meetings with key clients, and improving our service offerings
Foster and grow both external and internal relationships through proactive thought leadership and data-driven decision-making
Advocate for continuous improvement of operations and processes to reduce the burden on operations and enhance the quality of sales and customer interactions
Regularly interface with peers from the Merchandising, Client Service, Creative, Sourcing, Vendor Management, and Finance departments.

Requirements:

Proficiency in answering inbound calls, ensuring customer queries are addressed professionally and efficiently
Demonstrable experience in call center customer service, showcasing excellent problem-solving and communication skills
Strong customer service skills, with a focus on providing exceptional customer experiences
Skilled in data entry, maintaining accuracy and speed while inputting customer information
Ability to handle email correspondence, responding to customer inquiries in a timely and respectful manner
Experience with both inbound and outbound calls, adept at managing a high volume of calls
Proficiency in Microsoft Excel, utilizing it for data analysis and reporting
Familiarity with Microsoft Word, using it to draft communications and document customer interactions
Experience in order entry, ensuring orders are accurately captured and processed
Capability to schedule appointments, managing customer bookings efficiently and effectively.

What we offer:

Access to top jobs
Competitive compensation and benefits
Free online training
Medical, vision, dental, and life and disability insurance
Eligibility to enroll in the company 401(k) plan.

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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