Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Virginia Beach

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The role involves handling customer service calls in a fast-paced environment, managing order processing, shipment coordination, and problem resolution. The candidate will work closely with various teams to ensure an exceptional level of customer service.

Job Responsibility:

Respond to inquiries and requests from customers
create and manage files and reminders for follow-up actions
support the Customer Service Manager
stay up to date with changes in policies, procedures, and product offerings
determine the optimal freight carrier for routing
prepare and process quotes
apply discounts and commissions
liaise with various teams
maintain accurate customer information
enter orders received from customers
prepare necessary shipping documents
initiate credit application process
process all sales orders and upsell of products
prepare sales returns/credit memos
communicate order reports
manage quote log
communicate with Sales through CRM
participate in standard product training
provide backup support to reception
assist the Marketing team with information/Sales leads

Requirements:

Customer Service experience in the Manufacturing industry
lead experience in managing order processing, shipment coordination, and problem resolution
previous experience in supply chain and/or logistics
ERP/CRM experience preferred
proficiency in Microsoft Office suite
experience with CRM software
ability to handle calls and resolve customer concerns
previous lead in customer service and/or supervisory experience
knowledge of ERP systems is a plus

Nice to have:

knowledge of ERP systems
supply chain and/or logistics experience

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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