Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Poughkeepsie

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a long term contract employment opportunity for a Customer Service Representative based in Poughkeepsie, New York. This role primarily involves handling customer inquiries, maintaining accurate records, and managing customer accounts within the industry.

Job Responsibility:

Efficiently handle customer inquiries and complaints via phone calls
Accurately process changes in customer details such as addresses, emails, etc. in the system
Collaborate with team members to escalate complex customer requests or payment issues
Utilize multiple systems and monitors to maintain comprehensive customer records
Log customer interactions in SAP and other proprietary platforms
Participate in training sessions for system usage, customer response handling, and handoff procedures
Utilize data entry skills to update and maintain customer records
Demonstrate professionalism during challenging customer interactions
Use 'Call Center Customer Service' skills to ensure a positive customer experience
Handle 'Answering Inbound Calls' as part of daily tasks

Requirements:

Proven experience in call center customer service, demonstrating exceptional communication and problem-solving skills
Proficient in data entry, with a keen focus on accuracy and detail
Must have excellent interpersonal skills, with the ability to build positive relationships with customers
Ability to multitask and manage time efficiently in a fast-paced environment
Exceptional listening skills to understand customer needs and provide appropriate solutions
Capable of handling customer complaints, providing appropriate solutions, and following up to ensure resolution
Basic computer skills and familiarity with customer service software and databases
Must have a patient and empathetic attitude towards customers' needs and concerns
Ability to work effectively both independently and as part of a team
Willingness to work in different shifts, including weekends and holidays
High school diploma or equivalent education level is required
Previous experience in a customer service role is a plus

Nice to have:

Previous experience in a customer service role

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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