Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Shoreline

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are searching for a proficient Customer Service Representative to join our team in the water industry located in Shoreline, Washington, 98155, United States. This role offers a long term contract employment opportunity where you will be primarily responsible for managing customer accounts, handling customer inquiries, and ensuring accurate record-keeping.

Job Responsibility:

Handle all inbound and outbound customer calls
Manage customer accounts including changes in address and emergency contact information
Process customer payments
Utilize Microsoft Excel and Microsoft Word for data entry and record-keeping
Respond to customer inquiries and find suitable solutions
Monitor multiple email inboxes and provide timely responses
Explain billing policies, practices, and regulations
Schedule appointments
Greet visitors in the lobby and at the drive-up window
Maintain up-to-date customer credit records

Requirements:

Proficiency in answering inbound calls
Prior experience in call center customer service
Excellent customer service skills
Ability to perform data entry tasks accurately
Experience in managing email correspondence
Expertise in handling both inbound and outbound calls
Proficiency in using Microsoft Excel
Familiarity with Microsoft Word
Experience in order entry
Ability to schedule appointments effectively

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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