Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Victor

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Working in the Waste, Refuse & Environmental Waste Management industry, you will play a crucial role in managing the waste and recycling programs of our customers. This role offers a short term contract employment opportunity.

Job Responsibility:

Handle notifications generated from waste monitoring systems efficiently
Generate and manage purchase orders for compactor hauls
Ensure confirmation of haul requests with the hauler and customer
Interpret graph data and event logs using device portals
Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc.
Investigate open repair invoice issues or stop service tasks using NetSuite
Alert Customer Service of Site Issues through email correspondence
Possess a deep understanding of pressure data and monitor functions
Correct or enter invoices and device information in NetSuite and Device Portal
Utilize Microsoft Excel for editing and creating worksheets
Manage inbound and outbound calls, providing exceptional customer service
Schedule appointments as required

Requirements:

Handle notifications generated from waste monitoring systems efficiently
Generate and manage purchase orders for compactor hauls
Ensure confirmation of haul requests with the hauler and customer
Interpret graph data and event logs using device portals
Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc.
Investigate open repair invoice issues or stop service tasks using NetSuite
Alert Customer Service of Site Issues through email correspondence
Possess a deep understanding of pressure data and monitor functions
Correct or enter invoices and device information in NetSuite and Device Portal
Utilize Microsoft Excel for editing and creating worksheets
Manage inbound and outbound calls, providing exceptional customer service
Schedule appointments as required
Proficiency in answering inbound calls, managing a high volume of customer inquiries and issues effectively
Solid experience in call center customer service, demonstrating excellent communication and problem-solving skills
Strong customer service skills, with a passion for delivering high-quality service and fostering positive relationships with customers
Ability to perform accurate and efficient data entry, ensuring the timely and correct input of customer information
Expertise in managing email correspondence, responding to customer queries and complaints in a detail oriented and timely manner
Experience in handling both inbound and outbound calls, showcasing excellent multitasking abilities
Proficiency in Microsoft Excel, able to create spreadsheets and perform basic data analysis
Familiarity with Microsoft Word, capable of creating and editing documents as required
Experience in order entry, ensuring all customer orders are processed accurately and promptly
Ability to schedule appointments, managing the company calendar efficiently and effectively

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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