Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Bloomington, MN

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half is seeking a detail-oriented and professional Customer Service Representative for a promising opportunity in Bloomington, MN. This role is perfect for someone who enjoys problem-solving, communicating with customers, and making a positive impact with each interaction. Join a growing company that values teamwork, innovation, and dedication to high-quality service!

Job Responsibility:

Manage incoming and outgoing customer communications via phone, email, and online channels
Resolve customer inquiries, issues, and complaints with professionalism and efficiency
Educate customers by providing clear, accurate information about products, services, and company policies
Accurately record customer interactions in the company’s CRM system or other designated platforms
Work collaboratively with internal departments to resolve escalated issues and ensure customer satisfaction
Contribute to achieving departmental performance metrics, including resolution times and customer satisfaction ratings
Identify trends or recurring issues and recommend ideas for improving processes and the overall customer experience

Requirements:

1+ years of experience in customer service, retail, or a related role
Strong written and verbal communication skills
Empathy and patience when handling customer concerns or complaints
High level of detail orientation and the ability to multitask in a fast-paced environment
Proficient in Microsoft Office applications (Word, Excel, Outlook)
familiarity with CRM platforms is a plus
Positive, team-oriented mindset with a strong work ethic

Nice to have:

familiarity with CRM platforms

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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