Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Vista, CA

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

A well-regarded educational institution in Vista, CA is eager to hire a friendly and service-focused Customer Service Representative to support their administrative office. This role is ideal for candidates with a passion for education and a desire to assist students, parents, and faculty members. If you enjoy being the point of contact for inquiries while contributing to student success, this is an amazing opportunity.

Job Responsibility:

Answer questions from students and parents about admission procedures, tuition payments, or educational programs via phone, email, or in person
Guide prospective students through the enrollment process and assist with application documentation
Provide support for academic advising by referring inquiries to appropriate departments or staff members
Maintain accurate records of communication and update databases with student or program details
Assist with the planning and coordination of educational events, such as open houses or orientations
Process paperwork, manage office correspondence, and maintain a welcoming environment for visitors
Serve as a liaison between students, parents, and academic staff to resolve concerns or inquiries promptly
Provide technical support for students scheduling classes or accessing online resources

Requirements:

High school diploma required
some college coursework or education-related certifications preferred
1+ year of customer service or administrative experience in an educational setting is a plus
Familiarity with Student Information Systems (SIS) and proficiency in Microsoft Office Suite
Excellent problem-solving and organizational abilities with a strong focus on customer satisfaction

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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