Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Lewes

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a contract to permanent employment opportunity for a Customer Service Representative in Lewes, Delaware, United States. As a Customer Service Representative, your main function will revolve around managing patient access, ensuring accurate data entry, and delivering high-quality customer service.

Job Responsibility:

Handle the operations of the telephone switchboard for incoming, outgoing, and inter-office calls
Manage pre-registration for patient accounts before their visits, including making inbound and outbound calls to gather demographic, insurance, and other patient information
Provide detailed instructions to patients and resolve their inquiries
Carry out medical necessity/compliance checks and use an overlay tool as required
Manage patient financial liabilities, including collecting point of service collections and past due balances
Implement payment plans as needed
Utilize Microsoft Excel and Word for various tasks
Schedule appointments as per requirement

Requirements:

Prior experience of at least one year working as a Customer Service Representative or in a related role
Proficiency in answering inbound calls and managing inbound and outbound calls
Demonstrated experience in Call Center Customer Service
Strong customer service skills, with a focus on delivering high-quality responses and solutions
Ability to perform accurate data entry tasks
Experience in managing email correspondence professionally and effectively
Proficiency in using Microsoft Excel and Microsoft Word
Familiarity with order entry processes and systems
Experience in scheduling appointments effectively and efficiently

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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