Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Lexington

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half Lexington is in search of several Customer Service Representatives to join a team in the hospitality industry at a company located in Lexington, Kentucky. In this role, you'll be focusing on managing and processing customer reservation requests, ensuring accurate data entry into a reservation system, and tackling a variety of issues over the phone, all while maintaining a fast-paced work environment. These openings are for a 2nd shift schedule with various days of the week, and some schedules including weekends. Clients of this company are located across the country in various time zones and CSRs need to be available to assist!

Job Responsibility:

Efficiently process reservations and modifications of existing requests
Accurately input customer reservation details into the system
Use problem-solving skills to assist customers and hotels with issues over the phone
Communicate professionally with all clients and departments to address their needs and issues
Manage inbound and outbound calls within the department's Key Performance Indicator (KPI) goals
Start and complete assigned tasks on time
Perform additional duties as needed or assigned
Handle customer inquiries and ensure appropriate actions are taken on customer accounts
Maintain accurate customer credit records
Process customer credit applications with accuracy and efficiency

Requirements:

Proven experience in the hospitality industry
Previous role as a Customer Service Representative or similar position
Proficiency in handling both inbound and outbound calls
Experience working in an inbound call center
Excellent skills in call center customer service
Ability to effectively resolve customer service issues
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
High level of patience and professionalism when dealing with challenging situations
Familiarity with CRM systems and practices
Ability to adapt to different types of customers and situations
Willingness to work in shifts, during weekends, or holidays if required
High school degree or equivalent
higher degree in a relevant discipline will be appreciated

Nice to have:

Higher degree in a relevant discipline

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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