Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Chatham

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a permanent employment opportunity for a Customer Service Representative in Chatham, Virginia. Our industry involves handling customer queries and maintaining their records efficiently. As a Customer Service Representative, you will be key in providing exceptional customer service and ensuring smooth operations within our firm.

Job Responsibility:

Efficiently handle inbound and outbound calls to resolve customer inquiries
Ensure effective data entry and order entry tasks
Schedule appointments as necessary and provide call center customer service
Use Microsoft Excel and Word to maintain accurate records
Contribute to email correspondence with customers to address their queries and concerns
Play a part in the billing process by creating work orders for specific accounts
Maintain and reconcile landfill transfer station accounts for accuracy
Ensure the maintenance of accurate customer credit records
Process customer credit applications with accuracy and efficiency

Requirements:

Proficiency in answering inbound calls and handling customer inquiries efficiently
Experience in a call center customer service environment
Demonstrated skills in providing exceptional customer service
Ability to perform data entry tasks with high levels of accuracy
Competency in managing email correspondence professionally and promptly
Experience with both inbound and outbound calling
Proficiency in using Microsoft Excel for data analysis and management
Familiarity with Microsoft Word for document creation and editing
Experience in order entry and processing
Ability to schedule appointments effectively and efficiently

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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