Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Kenosha

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering an employment opportunity for a Customer Service Representative in Kenosha, Wisconsin. As a vital part of our team, you will be the primary point of contact for our customers, handling inquiries, ensuring accurate records, and facilitating efficient order processing.

Job Responsibility:

Serve as the main internal contact for managing orders and related queries
Manage and respond to incoming emails from various internal sources
Facilitate accurate inventory management, including item setup validation, purchase order processing, and communication with the warehouse
Work in collaboration with all Account Management, Client Services, Production, Finance, and operations staff
Prioritize orders and projects, including prompt expediting of emergency requests
Maintain and distribute various reports as needed to ensure daily requirements are met
Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
Assist with special projects as necessary
Embody the principles of passion, collaboration, integrity, inventiveness, and proactivity in all interactions and tasks

Requirements:

Proven experience in handling inbound calls in a detail oriented manner
Practical knowledge of call center customer service protocols and best practices
Proven ability to provide exceptional customer service, resolving queries and complaints efficiently
Proficiency in data entry with keen attention to detail and accuracy
Experience in email correspondence, ensuring timely and detail oriented responses
Comfortable with both inbound and outbound calls, addressing customer needs effectively
Proficiency in Microsoft Excel for data management and reporting
Familiarity with Microsoft Word for document creation and editing
Experience in order entry, ensuring accurate and timely processing
Ability to schedule appointments, managing calendars effectively

What we offer:

Medical
Vision
Dental
Life and disability insurance
Eligibility to enroll in 401(k) plan
Free online training
Competitive compensation

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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