Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Miami, FL

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are excited to offer an opportunity for a friendly and solution-oriented Customer Service Representative who is eager to make a difference within a growing international organization. This role involves providing exceptional support to customers, addressing their inquiries, resolving issues, and ensuring a positive experience with the company.

Job Responsibility:

Responding to customer inquiries via phone, email, and chat in a timely and professional manner
Resolving customer complaints and issues by providing appropriate solutions or escalating when necessary
Assisting customers with product or service information, troubleshooting, and technical support
Processing orders, returns, and exchanges, ensuring accurate data entry and tracking
Documenting and maintaining records of customer interactions and feedback
Collaborating with other departments to ensure customer issues are resolved efficiently
Identifying opportunities to improve customer service processes and contributing to team success
Maintaining knowledge of company products, services, and policies to effectively assist customers

Requirements:

High school diploma or equivalent
associate’s or bachelor’s degree in a related field preferred
Minimum of 1-2 years of experience in a customer service role
Excellent communication and problem-solving skills, both written and verbal
Strong interpersonal skills with the ability to remain calm and professional in challenging situations
Proficiency in Microsoft Office Suite and customer service software or CRM systems
Ability to multitask and manage time effectively in a fast-paced environment
Strong attention to detail with a focus on delivering high-quality service
Ability to work both independently and as part of a team
A positive attitude and eagerness to go above and beyond to satisfy customers

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.